![]() In summary, not having a good time with this at all. I guess they can't give you the correct number in the email? I was later told that I need to call 40 for ReadyNAS support. She could not help me find the "create a case online" link, and only sent me back to the same queue, putting me in a loop. ![]() Well, that's the number that sends you to the queue where my pronunciation of "8" can only be interpreted as an "A", after multiple calls\attempts. I was then hold for about 15 minutes where finally someone answered the phone that can barely speak English. complimentary for 90 days and valid until Dec 05, 2016. Or phone at 1-888-NETGEAR (or 1-88) or Email Our trained Customer Support Team is here to assist you. Basically they confirmed, via chat, without really any attempt at troubleshooting, that the unit was bad.īack to my attempts to get help, when I registered, I was sent an email with the following excerpt: Finally, after using Firefox, I was able to start a chat session (since I absolutely could not get a support rep on the phone, more on that later). I also had issues using IE 11 and Edge to get chat support. When you call in, you are asked to "create a support case online": Well, after I registered the defective unit, I could not find any link that shows where to do that. I will say I'm not very impressed with the way NetGear processes technical support request. Already regretting this recommendation but at this point I'm married to it. So, not a very good start to my "solution" for my client. After spending over a lot of time trying to get thru Netgear's voice recognition call routing system that couldn't process me verbally speaking the number "8" (kept saying it was an "A") when prompting me for the first 3 characters of the SN (C38) of the NAS so I could talk to an actual person, I was finally told (via chat) to return the unit to the vendor, and that it was "extremely rare" that I would get a defective unit. I went to the clients yesterday to install the NAS. So my client ordered a diskless 516 and 4 HDs from Amazon.
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